Features

You can create projects. Projects can have several groups.
Create multiple users and set view, edit, manage, administer permissions for users.
Completely secure.
Send e-mails from within the system.
Create tickets/issues through e-mail. Update tickets/issues through e-mail.
Unlimited users, projects, groups, issues/tickets.
Manage sales, customers, technical support, customer support, tickets, issues, help desk, software bugs, recruitment.
Change status of tickets to open, processing, pending, on hold, awaiting response, closed. Delete tickets.
Search through tickets using different criteria and keywords.
Capture all interactions between customers and your company. Create online knowledge warehouse which your customers and your support staff can access.
Access from anywhere in the world as long as you have internet access.
Monitor what your employees are doing. Create audit trail.
Assign tickets to different employees. Set priorities.
Move tickets between groups or projects.
Monitor time spent on different issues and manage your costs.
Provide sales inquiry/request/complaint/issue numbers and track things easily.

Above is the actual screenshot of Eventum CRM. Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

Eventum is used by the MySQL AB Technical Support (http://dev.mysql.com/support/index.html) team, and has allowed them to dramatically improve their response times.