Features

You can create projects with several groups.
You can create multiple users and set view, edit, manage, administer permissions for users. It is completely secure and reliable.
It enables you to send e-mails from within the system.
You can create tickets/issues through e-mail. Update tickets/issues through e-mail.
You can add small attachments(upto 1Mb) to the tickets.
You can create unlimited projects, groups and issues.
Manage sales, customers, technical support, customer support, tickets, issues, helpdesk, software bugs, and recruitment all at a single platform.
You can record all your interactions between your customers and your company and use it for your future reference. You can actually create an online knowledge warehouse which your customers and staff can use anytime.
It can be accessed from anywhere in the world if you are connected to the internet.
You can monitor the activities of your employees right from your system. Assign tickets and set priorities.
You can search and move tickets between groups or projects using different criteria and key words.
Provide sales inquiry, requests, complaints, issue numbers and track things easily.
You can also change the status of the tickets.

Above is the actual screenshot of Eventum CRM which is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

Eventum is used by the MySQL AB Technical Support (http://dev.mysql.com/support/index.html) team, and has allowed them to dramatically improve their response times.